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    Returns ,Cancellation & Exchange
    Home  /  Returns ,Cancellation & Exchange

    Exchange:

    For any Exchange related request for International or Domestic order, the original garment must be returned to us.

    International : Within 30 days of receiving the parcel

    Domestic : Within 14 days of receiving the parcel.

    Make sure you mention all order details and contact-related details on the return parcel.

    • Exchange is allowed only once per order, so take your time and select carefully.
    • Exchange option is allowed to purchase something of the same or higher value.
    • Garment customized in any way is non-returnable and non-exchangeable.
    • No two discount offers can be clubbed together.
    • Garments purchased during a sale are not eligible for returns or exchanges. Only size can be fixed.
    • Coupons or ongoing discounts cannot be clubbed with tajnan credits. Full price will be applied when redeeming credit notes.
    • Garment above the 12,000/- range is not eligible for returns or exchanges. Only size issues can be fixed with such premium garments.

    To complete your return, we require a receipt or proof of purchase..

    Damaged / Defective/Wrong product received:

    We do multiple quality checks, before dispatching the order but in case you receive a product with a manufacturing defect or a wrong product reaches you, kindly get in touch via WhatsApp/ email at +91-6378712432/[email protected] respectively with reference images within 36 hours of receiving the products. Your email should contain comprehensive details of your order. The team will certainly help you with the return of the order. And the correct order will be shipped to you.

    Damaged / Defective/Wrong product received:

    We do multiple quality checks, before dispatching the order but in case you receive a product with a manufacturing defect or a wrong product reaches you, kindly get in touch via WhatsApp/ email at +91-6378712432/[email protected] respectively with reference images within 36 hours of receiving the products. Your email should contain comprehensive details of your order. The team will certainly help you with the return of the order. And the correct order will be shipped to you.

    Cancellation Policy

    Please note that orders once registered, can only be cancelled within 24 hours of placing the same.

    Once 24 hours have passed, no cancellation request will be entertained.

    You can change the garment if you like or add to the order.

    In case you do not want something right away, the amount will be converted to tajnan credits for you to use later but within 6 months’ time, on WhatsApp. Contact customer care at +91-6378712432 to redeem the same.

     

    Exchanges

    For any Exchange related request for International or Domestic order, the original garment must be returned to us.

    International : Within 30 days of receiving the parcel.

    Domestic : Within 14 days of receiving the parcel.

    Make sure you mention all order details and contact-related details on the return parcel.

    • Exchange is allowed only once per order, so take your time and select carefully.
    • Exchange option is allowed to purchase something of the same or higher value.
    • Garment customized in any way is non-returnable and non-exchangeable.
    • No two discount offers can be clubbed together.
    • Garments purchased during a sale are not eligible for returns or exchanges. Only size can be fixed.
    • Coupons or ongoing discounts cannot be clubbed with Tajnan credits. Full price will be applied when redeeming credit notes.
    • Garment above the 12,000/- range is not eligible for returns or exchanges. Only size issues can be fixed with such premium garments.

    Gifts

    If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

    If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

    Shipping returns

    To return your product, you should mail your product to: {Tajnan,Model town malviya nagar jaipur rajasthan-302017}.

    Items that are unworn, unused, unwashed, unaltered, undamaged, and retaining the original tags are eligible for return within 2 days from the date of delivery, Refund will be initiated within 10-12 working days after we received product in original condition .

    In case of a defect in the product, we would require clear parcel opening videos or pictures.

    In the event of an exchange or Return the buyer shall have to bear the shipping cost from both the side to the destination 

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

    Depending on where you live, the time it may take for your exchanged product to reach you may vary.

    If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

    Need help?

    Contact us at {[email protected]} for questions related to refunds and returns.